Santa Fe Limousine Policies

Must Read This – NOT RESPONSIBLE FOR ill advised ERRORS non REPORTED typos*PLEASE NOTE* sharing your email address is confirmation to ACCEPTING briefing on ALL policies and TERMS/CONDITIONS noted on BOTTOM of page.

IF you DO NOT ACCEPT TERMS/CONDITIONS including but not limited to non-cancellable no refund prepayment time-block confirmation of transportation service and wait-time charges, reply to email / call 505.848.9999 to cancel or report inaccuracy UPON RECEIPT of Reservation CONFIRMATION prior to pre-payment.

((AIRPORT Arrival))DO NOT Exit doors outside luggage level. ((All PAX With/w-out luggage MUST After getting luggage-Go down 1 more level VIA Escalator/Elevator between carousel 5+6 located in the middle of terminal.

FOR RESIDENCES/BUSINESSES: There must be safe, passable access to the property. If, at the driver’s discretion, a driveway or other access point is deemed unsafe (non-plowed snow, trees, foliage, surface washout, etc.)the driver will not proceed and must park in the street. The driver will assist the passenger(s) if not at risk of personal injury. To lower carbon footprint, We guarantee service/not certain vehicle selection, hence MPV (multi purpose vehicle(reducing deadhead time))

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Driver retains ultimate right to refuse&terminate SVC if client behavior deemed a hazard &or inconvenienced/ jeopardized occupants.

Not responsible for delays or the termination caused by unsafe road condition, policy breach,winter season(non-salted, accidents,weather etc.).Not responsible for articles left in vehicle. Returning then requires additional trip payments.

FLIGHT DELAYS: transpo company not responsible for flight delays failed notifications by airlines and arriving/ departing Passengers. Client reponsible to notify transpo by phone @ 505.848.9999 of any delays affecting departure/arrival. Client is responsible for both authorized and non-authorized wait-time charges. If client disapproves wait-time charges, client automatically loses/forfeits prepayment deposits for timeblock reservation booking confirmations.

“” – verifiable cancelled flights cancelled by Airline CO are the only cancellations accepted for refund..

***verified FLIGHT CANCELLED due to weather only qualify for refund,if we cannot reschedule “” prePayments represent service reservation towards specific time block are non cancellable non refundable if not utilized. ALL flights get a courtesy 45 minute wait-time, then RETRO-ACTIVE 55usd per hour wait-time charges apply, payable before boarding and trip commencement. Email address sharing is confirmation to approval of said policies in agreement to prior nonrefundable advance PAYment to confirm/ reserve- Clients accepting this email is automatic approval to our NO-CANCELLATION , hence no Refunds. . Deposits/Payments upfront infull are required/non-refundable for all- CLIENTS.

New security rules mandated by the FAA

Passengers are advised that new security rules mandated by the Federal Aviation Administration will require more time for check-in. We are recommending that you get picked up at least three hours prior to your departure time. Officials urge travelers not to come to the airport unless they have checked with their airline and have been told they have a confirmed seat on a confirmed flight.

ARRIVALS at Albuquerque International Airport, we are no longer able to meet passengers at the baggage claim for your flights. Limousine Services are now required to wait in the commercial holding lot.


  • Only ticketed passengers will be allowed through the security screening to go to the gates. Persons meeting arriving passengers should meet them at the appropriate baggage-claim carousel.
  • Curbside check is available.
  • No knives of any kind are allowed through security screening.
  • No parking is allowed in the terminal garages within 75 feet of the building.
  • Absolutely no unattended vehicles are allowed at curbside.
  • Unattended vehicles will be towed immediately.
  • All electronic devices (cell phones, pagers, personal assistants, etc.) will be x-rayed at security screening.
  • All vehicles entering the airport are subject to search.
  • Checkpoints will be set up just before vehicles enter parking lots or garages.
  • Do not leave any baggage or belonging unattended.
  • Be sure to have picture ID on your person at all times.
  • The airport strongly encourages you to avoid or limit carry on items.
  • Please be patient and courteous to all security personnel.

Additional Information about Sunport and related links to New Mexico attractions can be found at…,,,,,,,,,,,,,,,,,,

RESERVATIONS ARE REQUIRED FOR ALL AIRPORT TRIPS. WE DO NOT STAGE VEHICLES. Rates listed above do not include the Driver gratuity of 20%. In addition they are subject to airport fees.


When you arrive at ABQ International Airport you will be met at the baggage claim area of your flight. The Chauffeur will have a sign with your name on it. Parking fees if $5.00 for the first hour plus $2.50 each additional half hour and toll charges of $3.00 will be charged.


If you get lost in the airport or do not see the driver, please call our number 505-848-9999. Our office uses the World Wide Web to track your flight arrival status. We will wait at the airport one hour after the arrival of your flight. If you do not call to change or update your flight information three days prior to your TAKE OFF TIME, you will be charged the full rate for the no show.


You must cancel your airport transfer 72 hours prior to pick up time for a 50% refund. Cancellations within the 72-hour time will be charged the rate for the vehicle. Gratuity’s will not be refunded.

– 50% non refundable deposit required.
– Minimum partial driver gratuity % 10 not included
– Sales tax , airport fees , fuel surcharge( totaling 20%) not included
– Cancellations require 72 hour notification. Late cancellations and no-shows are fully charged to customer.
– Customer & recipient acknowledge & agree that all service rates quoted by Star Limo are estimates only, and that final charges upon service completion are based on additional services, if any.
– Santa Fe Limousine endeavors to maintain schedule submitted by customers, but is not guaranteed. Star Limo is not liable for delays/ interruptions/ damages caused by acts of god, strikes, riots, authorities of law, perils of navigation, inclement weather, hazardous road conditions, accidents, mechanical breakdowns or any other condition beyond its control.
– $25-late evening after 10pm & early morning surcharges before 5 am incurred.
– Schedule adjustments via driver are not accepted; call 505-848-9999.
– 3 hour minimum reservation required in some cases.
– Special seasonal and holiday rates might differ.
– Price quotes subject to change without prior notice.
– Santa Fe Limousine will not allow smoking-drugs-alcohol-horse playing-fighting-insult driver or HANG ANY PORTION OF THEIR BODIES OR INTIMATE RELATIONS. If any of these occur, Star Limo LLC reserves the right to terminate the service immediately. If clients abuse equipment or the vehicle itself, an additional minimum $100 repair or general cleaning charge will take effect . Such decision is final & rests with the company, solely, from it’s experience with unusual use or habitation. I FULLY UNDERSTAND AND AGREE TO PAY CHARGES plus EXTRA TIME OR DAMAGE MY PARTY INFLICTS DURING THE TIME I HAVE RESERVED FROM Santa Fe LIMOUSINE SERVICE. I will Inspect vehicle and notify if condition is or not satisfactory.



By engaging and or utilizing New Mexico Santa Fe Limousine SERVICE WEBSITE in a request made by telephone conversation or an online quote and reservation request you read and agree to ALL policies.

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